SECURE
PAYMENT
Copyright © 2023 CosmeaGardens.com | All Rights Reserved
Customer Support
TRACK YOUR ORDER
Visit our online order tracking page. You’ll find the latest information on delivery there.
CALL US
For Customer Service, call + 357-24-638777
EMAIL US
Fill out a customer service form You will receive a reply via email promptly.
CALLING FROM OUTSIDE CYPRUS?
To place an order, or reach a customer service agent, please call: 00357-24-638-777 OR 00357-24-638-778.
Frequently Asked Questions
These are the most-asked questions to CosmeaGardens.Com’s Sales & Service Specialists:
Can I pay online? Is it safe to use my credit card online?
Absolutely, we are taking orders online either by Paypal or by credit card (handled by 2Checkout). Any data related to your credit card information is not recorded by us. Our 3rd party 2Checkout.com, is a leading international merchant which integrated their solution within our website and they offer the most up-to-date, secure transaction processing system.
Which credit cards or payment types are accepted?
VISA, MasterCard, American Express, Discover, Diners Club, JCB, and Paypal.
When will my credit card be charged?
Our 3rd party credit card merchant will attempt to secure authorization on your credit card at the point of purchase online, where they will perform a fraud check. If there is a problem securing this authorization you will be notified by CosmeaGardens.com to resolve the incident.
What happens after I place an order?
When your order is placed on the web site, you will see a “Thank You” page. This is the confirmation that your order has successfully been placed. You will also receive an email confirmation once your order has been received at CosmeaGardens.com. If there are any problems with your order, one of our Sales & Service Specialists will contact you by phone or e-mail.
How do I check the status of my order?
Please remember that our normal delivery hours are 8:00 am to 8:00 pm in the recipient’s area and sometimes the recipient is too busy or unable to call and say thank you immediately. If you provided an email address, we will send you a delivery confirmation as soon as we receive it from the delivery carrier. If you still have questions, just send us an email.
What is the delivery charge?
We have created a 7 Euro flat service.
Which cities are you able to deliver?
We have the ability to deliver an order to all the major cities of Cyprus (Paphos, Limassol, Larnaca, Paralimni, Agia Napa, Dhekelia and Nicosia) which is the Greek southern part of Cyprus. We do not deliver in the North, Turkish occupied part of Cyprus.
Do you offer delivery outside Cyprus?
Yes, we do offer international delivery through our established network. Feel free to email us or call us.
Will I be charged sales tax?
Sales tax is already included in the price. What you see is what you pay.
Where is your store located?
Our store is located in Larnaca, Cyprus. We are located next to the Fire Station, on Giannou Kranidioti Avenue No. 5. We have a map on our About Us Page.
When I try to put an order the system says "Can't select today's date." What can I do?
Our system only allows you to place an order for delivery 24 hours in advance. If you need to send an order earlier, feel free to email or call us. If we reply back to you that we can delivery that same day, we typically ask you to put the order with a future date.
Help Desk Articles
Browse these topics for more frequently-asked questions and information
SHIPPING AND DELIVERY INFORMATION
How are the flowers delivered?
Our flowers are handpicked and delivered from our extensive network of local florists. We don’t use boxes as a package unlike some of our competitors.
What days of the week do you deliver?
We deliver all days of the week in Larnaca but we can’t guarantee Sunday delivery in any other cities. Unfortunately, some local florists are closed on Sundays, so we recommend choosing Saturday or Monday as your delivery date. Although, you can choose Sunday as a delivery date from our calendar, we will do our best to find a local florist who delivers on Sundays. In case we can’t find anybody, it will be delivered first thing Monday morning. On special occasions like Mother’s day or Valentine’s Day, almost all of the local florists deliver on Sundays.
Can I order something to be delivered today?
You order must be placed at least one day earlier than the desired delivery date. In case there is any problem with the receiver’s information, we would like to have time to solve the issue and be able to deliver on time. If you need same day delivery feel free to give us a call at +357-24-638777 (10am-5pm, GMT+2) and we will do our best to accommodate your request.
What time will the flowers arrive?
During your order you will be asked to select between three time selections. 8-12pm, 12-4pm and 4-8pm. Some florists might pass the selected time frame because of a remote location, etc but we will do our best to honor your request.
Where is your store located?
Our store is located in Larnaca, Cyprus. We are located next to the Fire Station, on Giannou Kranidioti Avenue No. 5. We have a map on our About Us Page.
What happens if my recipient is not present at the time of delivery?
Most of the delivery carriers require the recipient to answer their phone call prior to delivery. This is to avoid delivery in the wrong recipient or any other possible confusion. Therefore a “surprise” delivery is not guaranteed.
ORDERING PROCESS AND CHANGING ORDERS
What is the process of entering an order?
a) First you choose the flowers you like and click add to your cart. Then, either you continue shopping or click checkout to proceed to payment. If you create an account with us, you will be able to keep record of your orders, or go to checkout straight ahead.
b) The system will ask you to enter your personal info, and then you will have to change the delivery address, because the system uses your personal address, as the delivery address too. Billing address for your visa, if it’s not the same as your personal address, please change it.
c) Then you have to select the Delivery Date and Delivery Time. Furthermore, you have the ability to add a message for your wishing card.
d) The system will represent your order information for a 2nd confirmation, before you are asked to enter your credit card for payment. You will be transferred to 2CHECKOUT.COM to fulfill your payment, either by Paypal or enter the number & expiration date & security code, of your credit card.
e) We would recommend you to place an order at least one day prior, it will be very helpful to us, in order to prepare your Order properly and deliver it on time.
How do I change or cancel my order?
If your order is presently en route, has already been shipped or is delivered, we are unable to cancel it. If your order is scheduled for a future delivery date, we will do everything possible to comply with your request. Just Email us and we would be happy to assist you.
I received an email that my order is on hold?
One option, is that your credit card was rejected by 2Checkout.com , or otherwise you left the order unfinished. Please login back in your account and your shopping cart should still have your order. If you experience any issues and you still want us to execute the order, please give us a call or sent us an email.
Do I have to give you my personal phone number?
It is important to provide us with your full contacts details, including a valid phone number. Customer service may need to contact you to confirm the recipient’s address, payment details or to modify the order.
BILLING AND PAYMENT
What payment methods do you accept?
CosmeaGardens.com accepts all major credit cards including American Express, Diners Club, Discover Card, JCB, MasterCard, Visa and Paypal.
How do I redeem a promotional coupon code?
To use a promotion code, have the code ready as you proceed through our website. At the checkout process where you have to select the delivery date and time, you have the ability to enter the code into the box that says “Coupon Code”. Note that coupons may vary and are subject to availability, delivery rules and times.
What is your guarantee or refund policy?
We guarantee that all of our flowers are fresh and usually shipped within 48 hours of being cut. They are individually picked by the best providers within Cyprus and delivered to the recipient as fresh as possible. We take a great pride on our commitment and we will never compromise on your flower’s freshness or longevity. If for any reason you are not satisfied with your order please call or email us and we will happy to either send a new identical bouquet, or initiate a full/partial refund. Please note that we will contact the recipient and courier to accommodate your concern, therefore a replacement or refund is on a case-by-case basis.
ABOUT OUR COMPANY
What other products do you sell except flowers?
Except fresh cut flowers and plants we have a big variety of indoor and outdoor pots. Our staff is specialized in making decorations with dry and fresh flowers. Anything regarding plant’s diseases and gardening you can find it here. Just pass by our shop you will be amazed by the variety of things we offer to you. If you have something in mind and you can’t find it just asked at the front desk. We will be more than happy to listen to you and satisfy your needs.
Do you prepare floral arrangements for weddings?
If your order is presently en route, has already been shipped or is delivered, we are unable to cancel it. If your order is scheduled for a future delivery date, we will do everything possible to comply with your request. Just Email us and we would be happy to assist you.
Where do your fresh flowers and plants come from?
Every day we have new fresh cut flowers and plants from all over Cyprus. We also import plants from Europe, South Africa and South America .
How can I contact your store?
You can contact us by email at info@cosmeagardens.com , by phone at +357-24-638777 or by fax at +357-24-642777.
Who is CosmeaGardens.com?
Our family owned business, established since 1980, is continuously working to be one of the best flower shops in Cyprus by serving Larnaca and surrounding communities with an extensive selection of fresh flowers, agricultural products and gardening tools to name a few. Now we are serving our customers by taking orders online . We take pride in our commitment.